• Proof of purchase (dated receipt) is required for all warranty claims.
• The finish is warranted against peeling, cracking or blistering; fair wear and tear excepted. However, this does NOT apply if the unit has been scratched or abraded though negligent and/or improper use or care.
• We reserve the right to make substitutions with similar merchandise should the model or colour no longer be available. The replacement will be on the individual item/s, not the complete setting.
• This warranty takes effect from the day of purchase and will not be renewed or extended as a result of a product being repaired or replaced pursuant to a claim.

• Fading due to weather exposure or damage to the frame, tabletop, resin wicker, fabric or cushion through accident, misuse or negligence.
• Ordinary wear and tear, including chipping, scratching, loss of lustre, checking and leaching of timber (see timber maintenance requirements).
• Stains, mildew, stretching or flattening of fabric, cushions or resin wicker.
• Any damage caused by negligence or misuse.
• Glass breakage – for glass care please refer to the table sticker.
• Hartman Pacific and its authorised agents will not be responsible for shipping and packaging charges incurred in making a claim under this warranty. You should contact the store of purchase for assistance.
• The warranty does not apply in respect of any damage caused to the product as a result of failure to comply with installation or care instructions provided with the product or in an accompanying assembly instruction sheet.
• This product is designed for domestic use only. The warranty does not apply to any damage caused to the product as a result of the product being industrially or commercially applied.

• Always position furniture on a solid, even surface.
• Do not sit on tables for any reason, as this may put undue stress onto the joints of the table and hardware, which could cause breakage and/or personal injury.
• Furniture should not be dragged at any time. When moving furniture, lift it, do not drag. A minimum of two people are required to move bulky and/or heavy items.
• Avoid placing hot items directly onto the tabletop, as this can cause damage and/or discolouration to the surface.
• Avoid swinging backwards on the rear legs of furniture – it could cause breakage and/or personal injury.
• It is recommended that you check and tighten all fixings and joints approximately 3 months after the initial use of the product. Following this, check and tighten any screws/bolts as required - approximately every 6-12 months. Take care not to overtighten screws/bolts when assembling and/or maintaining your furniture.
• DO NOT use abrasive products or chemicals to clean your furniture. Use only a mild detergent solution.
• DO NOT leave umbrellas connected to tables when your furniture is not in use. It is recommended that umbrellas are stored when not being used.
• To extend the life of your outdoor furniture, we strongly recommend storing under cover or protecting it with a high-quality furniture cover, especially during extended periods of disuse, e.g. over winter. Ensure the furniture is completely dry before storing.

All timber products are made from 100% FSC certified wood from well managed forests. Acacia timber is fast growing, close grained, durable plantation timber derived from the wattle family. It has the ability to thrive in even the most arid environment. Acacia timber bears the scars of time – i.e. wind cracks, various sized knots and hairline fractures; ensuring every piece has its own rustic grain pattern, colour and feel. Our timber products will naturally expand and contract depending on the weather. In time, additional cracks and bumps will occur.

Care and Maintenance - Timber Frames and Tabletops:

With regular maintenance, you will enjoy your timber furniture for years to come. Some simple steps will enable you to preserve the full beauty of the timber. The amount of care required for your timber outdoor setting is directly related to the amount of exposure to the weather. Your timber setting has been pre-treated with a penetrating oil stain that enhances the grain. The oil stain provides additional protection against the elements. However, we highly recommend that the furniture should not be left to weather – once exposed to the elements for even a few months without protection, your timber may develop cracks, checks (small surface cracks), warping and fading. Therefore, we also recommend that you do not leave your timber furniture outdoors when not in use. Applying high-quality timber oil is highly recommended within the first 4 weeks.

In a fully protected environment (e.g. covered patio or veranda) we recommend oiling 2-3 times a year. In situations of full exposure to the weather, we recommend you use an oil with in-built UV protection and reapply every 3 months. Please note that the stated application periods are meant as a guide only. In periods of extreme weather conditions (high levels of rain or increased hours of sun) it is recommended that you increase the maintenance frequency. We also recommend using covers on your furniture when it is not in use, or during extreme weather conditions.

If the timber is exposed to rain, the surface fibres of the timber will rise slightly and have a rough texture. This is normal and we recommend a light sanding to return the surface to a smooth finish. Then apply a timber oil with built-in UV protection. If untreated, the outer surface will naturally discolour in time and surface checking (hairline cracks) may develop.

All timbers contain a content of resin/sap which may initially bleed out when wet. This can stain unsealed and porous surfaces. Damp timber surfaces could also stain clothing or cushions if bleeding has not been completed. Surface stains may be removed by scrubbing with a strong bleach solution. If left, stains may fade over time. As the nature of each piece of timber is different, the bleeding period is an unpredictable length of time.

There is a minimal risk of leaching/bleeding, and all precautions have been taken to reduce the risk of timber leaching. In the event there is some leaching, we recommend hosing down the furniture several times on a grassed area to accelerate the leaching process and prevent potential staining.

Timber furniture can be cleaned. Rinse the furniture and use a sponge or soft bristle brush to scrub the furniture with a mild detergent solution. Lastly, rinse the furniture with fresh water. To maintain the original finish, reapplication of a high-quality timber oil is recommended. Paint or any products with polyurethane are not recommended, and application of these products will void the warranty.

Our Terrazzo tabletops are composed of natural materials such as granite powder, cement, water and reinforced by glass fibre mesh. Like any other natural material like wood or stone, concrete is a porous material. The Terrazzo has been sealed with a specialised sealant to provide active protection against staining.

Each terrazzo tabletop has its own unique textured finished and distribution of stones. No two tables are alike - each one has its own character and natural look as it is hand made. Due to the handmade nature of the material, the colour of each product may vary or change over time.

Care and Maintenance – Terrazzo / Concrete Surfaces:

To ensure the long-term beauty of your Terrazzo tabletop, maintenance is very important.

Polish the Terrazzo with a high-quality, clear wax periodically. Regular polishing of the surface is an easy way to provide an extra layer of protection against staining. It is strongly recommended that you polish the product at least once within 3 months of purchase, and then regularly for the life of the product (approximately every 3-6 months). The frequency required will depend on usage, location and environmental conditions that can impact the finish of your furniture.

Wipe with a damp cloth daily to keep the surface smooth and even. In the event of food or liquid spills, promptly wipe the surface with a soft cloth with clean water or a mild detergent solution.

It is also recommended that you take the following precautions to care for your table:

• The Terrazzo surface is a finished product. DO NOT sand, grind, drill, cut or make any other modifications to the Terrazzo material for any reason.
• Position the table on firm, flat and level ground and do not place excessive weight on the table.
• Ensure at least two people are used to assemble, lift or move the table at any time. Do not drag the table. Before use, check and re-tighten bolts as required after relocating the table.
• Do not drop items onto the table surface.
• To avoid scratches, do not place or drag sharp or rough objects on the surface of the table.
• Do not cut anything directly on the tabletop as this will damage the protective sealant.
• Avoid contact with acidic foods such as citrus fruits, juices and olive oil etc. as these can wear down the protective wax layer, making the surface less resistant to stains.
• The use of most natural cleaners is not recommended, as cleaning agents are often highly acidic and can damage the surface.
• Do not use any cleaning products that contain acetone, alcohol, bleach, ammonia or other highly corrosive substances.
• Do not place hot objects (dishes, pans, cups, glasses etc.) directly on the tabletop as this may cause damage and/or discoloration on the surface.
• It is recommended to use pads or protective mats beneath any hot or cold objects, or any objects being left on the table for a period of time.
• Hairline cracks can occur with concrete surfaces. If one appears, apply a thick layer of wax and rub in thoroughly to prevent moisture seeping to the crack.
• To extend the life of your outdoor furniture, we strongly recommend storing under cover or protecting it with a high-quality furniture cover, especially during extended periods of disuse, e.g. over winter. Ensure the furniture is completely dry before storing.

Our range is made of lightweight powder coated aluminium that should, if used in accordance with care and maintenance instructions, remain rust free for the life of your furniture. All chair legs have nylonglides to prevent scratching on tiled surfaces.

Care and Maintenance – Aluminium:

• Use mild soap, warm water and rinse clean. Particular care must be taken when exposed to a salty environment.
• Do not use abrasive products or chemicals.
• To extend the life of your outdoor furniture, we strongly recommend storing under cover or protecting it with a high-quality furniture cover, especially during extended periods of disuse, e.g. over winter. Drain any water accumulated inside the frames and ensure the furniture is completely dry before storing.

Our steel is finished with a protective layer of powder coat to help protect against the elements. Following the care and maintenance instructions is vital to ensure the longevity of the product. Particular care must be taken when exposed to a salty environment.

Care and Maintenance - Steel:

• Clean only with warm, soapy water. Do not use abrasive products or chemicals.
• Damage to the paint finish may cause corrosion. Touch up any damage with paint immediately. To maintain the gloss on non-textured finishes, protect with a quality automotive wax.
• On textured finishes, periodically apply mineral or baby oil.
• Severe stains may require light sanding and touch-up painting.
• To protect against discolouration and corrosion, clean the frame as soon as possible after exposure to any chemicals or contaminants.
• To extend the life of your outdoor furniture, we strongly recommend storing under cover or protecting it with a high-quality furniture cover, especially during extended periods of disuse, e.g. over winter. Drain any water accumulated inside the frames and ensure the furniture is completely dry before storing.

Hartwood is made from high tech polymer suitable for indoor and outdoor use. Do not place glass ashtrays, vases or any glass items on table; or expose Hartwood slats to excessive heat as marking may occur.

Care and Maintenance - Hartwood:

• Brush off loose dirt and dust regularly.
• Use mild soap, warm water and rinse clean. Particular care must be taken when exposed to a salty environment.
• Do not use abrasive products or chemicals.
• Do not leave umbrellas installed within the table holes when not in use.
• To extend the life of your outdoor furniture, we strongly recommend storing under cover or protecting it with a high-quality furniture cover, especially during extended periods of disuse, e.g. over winter. Drain any water accumulated inside the frames and ensure the furniture is completely dry before storing.

Our cushions are filled with a high grade of 100% polyester fibre fill, which provides excellent recovery, durability and comfort. Our cushions come in polyester, Har-Tex™ or Olefin fabrics and are specially designed, woven, printed and treated. The slings are made of Har-Tex™, a product of woven PVC coated polyester fabric, which is used for its versatility and strength. The fabric is stretched between dual sling rails that beautifully frame the fabric.

Care and Maintenance – Fabrics:

• Remove stains promptly to prevent permanent marking.
• Wash fabric with mild detergent.
• Rinse thoroughly with clean water.
• Do not use any solvents or abrasive cleaners.
• Do not bleach, dry clean, machine wash or tumble dry cushions.
• To extend the life of your outdoor furniture, we strongly recommend storing under cover or protecting it with a high-quality furniture cover, especially during extended periods of disuse, e.g. over winter. Ensure all fabric (including cushion fill) is completely dry before storing.

The wicker/resin chairs are made using modern resin materials. Hartman wicker/resin is weatherproof, UV stabilised, and low maintenance; and providing that it’s used in accordance to care and maintenance instructions, should not splinter, sag or stretch.

Care and Maintenance – Wicker and Resin:

• To remove surface dust, regularly vacuum wicker/resin furniture using the soft bristle brush attachment. To get stubborn dirt, fuzz, or animal hair out of the crevices use a new, dry paintbrush to brush it out.
• To extend the life of your outdoor furniture, we strongly recommend storing under cover or protecting it with a high-quality furniture cover, especially during extended periods of disuse, e.g. over winter. Drain any water accumulated inside the frames and ensure the furniture is completely dry before storing.